Support
If you have a question or a problem, check below first. If that doesn't solve it, send us an email.
Contact us
In the subject line, include ShiftEnter and the type of inquiry (using the app, about a report, or a personal data request). Please don't send passwords, ID documents, or other people's personal information.
How do I sign in?
Tap the account button at the top right of the app, then continue with Apple on iPhone or with Google on Android. Signing in makes you a member automatically.
My post was hidden
If 3 members report a post, it's hidden for a while. It hasn't been deleted. Send an Appeal from My Space, and the operator will review it again.
Reporting and hiding
From a post's More (⋯) menu, you can report it or hide posts from a specific person. You can report without signing in.
Deleting your account
On the app's account screen, tap Delete account and confirm once, and your account will be deleted. Sending an email alone will not delete your account.
In an emergency
ShiftEnter is not an emergency rescue service. If you're in danger, call that country's emergency number (police, fire, ambulance) right away.